Terms & Conditions

Effective Date: August 20, 2025
Last Updated: August 20, 2025

Welcome to 24Seven Roofing. By accessing or using our website (https://24sevenroofing.com.au) and our services, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. Company Information

24Seven Roofing provides roofing and property maintenance services in Melbourne, Victoria, including:

1. Roof Installation & Roof Repair
2. Roof Restoration & Roof Maintenance
3. Fascia Board Installation, Fascia Board Repair & Fascia Board Restoration
4. Gutter Cleaning & Gutter Painting
5. Roof Tiles Replacement & Roof Repointing
6. Driveway Cleaning Services

2. Use of Our Website

1. The content on our website is for general information only and may be updated without notice.
2. You agree not to misuse our website by introducing harmful material, attempting unauthorized access, or using it for unlawful purposes.
3. We are not liable for any inaccuracies, errors, or reliance placed on information provided on the site.

3. Quotes & Bookings

1. All service quotes are based on the information provided by you and may be subject to change after a site inspection.
2. Quotes are valid for 30 days unless otherwise stated.
3. Bookings are confirmed only once accepted in writing, by email, or by phone.

4. Payments & Invoices

1. Payment terms will be discussed prior to service. Unless otherwise agreed, payment is due upon completion of the work.
2. Deposits may be required for large projects or custom materials.
3. Accepted payment methods include bank transfer, credit/debit card, or cash.
4. Late or non-payment may result in service suspension and/or additional charges.

5. Service Conditions

1. All services are carried out by licensed and insured professionals.
2. Work is completed in accordance with Australian building and safety standards.
3. While we use high-quality materials and workmanship, certain natural factors (e.g., weather, wear and tear) may impact the longevity of roofing solutions.
4. Clients are responsible for ensuring safe and reasonable site access.

6. Cancellations & Rescheduling

1. Cancellations must be made at least 48 hours in advance.
2. Short-notice cancellations may incur a fee to cover scheduling and preparation costs.
3. Rescheduling is allowed subject to availability.

7. Warranties & Liability

Warranty terms vary depending on the service and materials used. These will be detailed in writing before work commences.

We are not liable for:

1. Pre-existing structural issues or hidden defects
2. Damage caused by third-party contractors, extreme weather, or misuse
3. Delays beyond our reasonable control (e.g., supplier delays, storms, accidents)
4. To the extent permitted by law, our liability is limited to re-supplying the service or refunding the cost.

8. Intellectual Property

1. All content on our website (logos, text, images, designs) is the property of 24Seven Roofing.
2. You may not copy, reproduce, or distribute content without our written consent.

9. Privacy

Our handling of personal information is outlined in our Privacy Policy, available on our website. By using our services, you consent to such handling.

10. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be handled by the courts of Victoria.

11. Updates to Terms

We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. Updates will be published on this page with a revised date.

12. Contact Us

For questions regarding these Terms & Conditions, please contact us at:

24Seven Roofing
📍 Melbourne, Victoria, Australia
📧 info@24sevenroofing.com.au
📞 +61 422 723 823