Privacy Policy

Effective Date: August 20, 2025
Last Updated: August 20, 2025

1. About Us

24Seven Roofing (“we”, “us”, or “our”) is a roofing services provider based in Melbourne, Victoria, Australia. We offer roof installation, repairs, restoration, fascia and gutter services, tile replacement, repointing, driveway cleaning, and related services.
Contact:

• Postal Address: Melbourne, Victoria, Australia

• Email: info@24sevenroofing.com.au

• Phone: +61 422 723 823

2. Why We Collect Personal Information

We collect personal data to:

• Respond to service inquiries and provide quotes

• Book, manage, and provide roofing, maintenance, and cleaning services

• Communicate offers, updates, and confirmations

• Comply with legal obligations

3. What Personal Information We Collect

We may collect:

• Contact details: Name, phone number, email, address

• Service information: Details regarding your roofing or cleaning needs

• Optional data: Photo attachments or notes related to your request

4. How We Collect Your Information

We gather data when you:

• Fill out online forms (e.g., “Get a Quote”)

• Send us emails, call, or contact us through our site

• Share information in person during site visits

5. How We Use and Disclose Your Information

Your information is used to provide, improve, and manage our services. We may share information with:

• Contractors or suppliers needed to fulfill services

• Service platforms or payment processors (where necessary)

• Regulatory bodies when required by law
  We do not sell or rent personal data to third parties.

6. Overseas Disclosure

We generally retain and process data within Australia. If disclosure outside Australia becomes necessary, it will only occur in line with APP 8 requirements, and we’ll ensure proper safeguards are applied.

7. Data Security & Retention

We take steps to protect your personal data from misuse, loss, or unauthorized access, including using secure storage and access controls.
We retain personal information only as long as needed for its purpose or as required by law.

8. Access, Correction, and Complaints

You have the right to:

• Access your personal information

• Request correction of inaccurate or incomplete data
  To do so, contact us at info@24sevenroofing.com.au.
  If dissatisfied, you can lodge a complaint and we will respond within a reasonable timeframe. You also have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC). OAIC Wikipedia

9. Notifiable Data Breaches

In the event of an “eligible data breach”where personal information is compromised and likely to cause serious harm we will assess and, if required by law, notify you and the OAIC without delay. Cookie Law Info Wikipedia

10. Cookies & Website Tracking

Our website may use cookies or tracking tools to enhance your browsing experience. We will notify you and seek consent where required. You may manage your cookie preferences via your browser settings.

11. Changes to This Policy

We may update this Policy to reflect changes in law or our practices. Updates will be posted with a new “Effective Date.” Significant changes may be communicated via our website or directly to you. OAIC

12. Your Privacy Rights

Under the Privacy Act 1988, individuals have rights to:

• Know how their information is collected, used, and disclosed

• Access and correct personal data

• Lodge a complaint with OAIC regarding APP breaches WikipediaOAIC

13. Contact Us

For questions, policy requests, or complaints, reach out at:
Email: info@24sevenroofing.com.au
Phone: +61 422 723 823
Postal: Melbourne, Victoria, Australia

Why You Should Read This Policy
This Privacy Policy outlines how 24Seven Roofing collects, uses, protects, and manages your personal information as required under Australian law, and reflects our commitment to transparency and responsible data practices.